Web Terms & conditions

Terms and Conditions IYC

 

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing South African Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
– Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
– Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment
Cash or all major Credit/Debit Cards are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% . We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability
All advertising is intended solely for the South African market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in Johannesburg, South Africa, Number +27(0) 11 027 8020
Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General
The laws of South Africa govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the South African courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Payment terms and options
1.            IYC Office interiors cc reserves the right to alter or change any of the products and prices detailed in this quote or websites without prior notice. These price changes become automatically due.
2.            All prices quoted DO NOT INCLUDE VAT – VAT will be added and charged at 14%
3.            Quote valid for 7 calendar days.
4.            EO&E
5.            We acknowledge that goods will not be delivered until the invoice / s is paid in full and final settlement.
6.            IYC Office Interiors cc will only commence work once the acceptance form has been signed and full payment is received.
7.            IYC Office Interiors cc will not accept part or short payments. Part or short payments will be deemed by IYC Office Interiors cc as none payment.

Options
1 Cash
2 Credit card (Dinners and American express excluded)
3 Pay Fast
4 EFT
Return policy
1 The client must insure goods against ALL damages during transport. All items are checked before leaving our premises to ensure perfect condition before being shipped. If you do not take out insurance     and anything should happen to the goods during transport including, but not limited to damage, theft, fire, hijacking, any and all costs for replacement are AUTOMATICALLY for your / the clients         account. No claims against IYC office Interiors will be entertained, what so ever under any circumstances.
2 The client must discuss and make formal written arrangements for your insurance requirements during transport by the courier. This cost is to be borne by the client / recipient.
3 Goods that are custom made for you cannot be cancelled or returned once order is placed or in production or delivered.
4 Goods that is commercially available off the shelf that need to be returned through no fault of our own will attract a 33% handling fee plus any transport or associated costs.
5 Once wooden furniture is installed and through no fault of our own you want to return it – Will not be accepted for refund

Requests for additional items not listed on the site
1 Please contact sales@ofrf.co.za or call 0110278020/9845

Complaints and queries
1 Complaintstothedirector@ofrf.co.za

Damaged goods policy
1 Where goods have been damaged by IYC we will endeavour to first repair or replace where necessary – Goods delivered damaged please refer to our returns policy.

Detailed Terms:
1. The removal of redundant or old furniture will attract an additional cost
2. Moving off all electronic (i.e. Personal Computer, facsimile machine etc) equipment needs to be completed by the appropriate specialist/s.
3. IYC Office Interiors cc will only effect warranty on factory defects. The appropriate supplier covers this warranty.
4. Automatically excluded from warranty are normal wear, tear, and abuse.
5. All chairs quoted are standard and have a total weight bearing capacity of 110 kilograms.
6. All goods are manufactured to specification of the client’s requirement.
7. IYC Office Interiors cc will endeavour to supply the goods timelessly.
8. It is the client’s responsibility to place the order on time.
9. Installation done during normal week day business hours only – other times by mutual arrangement will automatically attract an additional charge
10. Installation done on ground floor only with adequate street access. Minimum door size requirement double door or minimum 2000mm wide access. Installation on multiple floors by mutual agreement. Will automatically attract an additional charge
11. Installations will only take place in empty rooms – If we have to move or dismantle any furniture this will be agreed to by mutual agreement –This will automatically attract an additional charge.
12. If we have to return to site through no fault of our own this will automatically attract an additional transport and installation charge. We will not return to site until paid for in full.
13. If you use the services of a third party – it is deemed that the third party has an exact understanding of what it is you require. We will accept no responsibility what so ever for goods incorrectly procured, manufactured and delivered based on the third parties interpretation of what it is that you require. Any dispute or the dispute will lie solely between yourself and the third party.
14. No monies can be with held what so ever during this dispute interest will be charged at prime plus 25%, plus any collection and or related fees. Please refer to point 32.1 for additional clarification.
15. It is the client’s responsibility to check that the quantities ordered are correct.
16. It is the client’s responsibility that they clearly understand the dimensions, sizes, colours and material finishes of the products you are purchasing.
17. It is your responsibility to request drawings and or samples and to sign of the product being purchased as being true and correct.
18. A procurement scouring facility is offered to customers for their total projects at a 10% fee of the total contract and or goods scoured.
19. Due to the high incidence of fraud refunds of monies erroneously paid into our account will only be refunded 32 working days after money reflecting in the banking account.
20. Standard stock is available 25 working days from date of order. Excluding public holidays. Unless otherwise agreed to in writing, by IYC Office Interiors cc management.
21. It is your responsibility to check when goods will be made available for delivery and installation – please refer to points 20, 22, and 23,24,25,26.
22. An ETA on custom made designed items will be made available once order is placed – we however cannot guarantee this date.
23. Goods that are custom made for you cannot be cancelled or returned once order is placed or in production or delivered.
24. Goods that is commercially available off the shelf that need to be returned through no fault of our own will attract a 33% handling fee plus any transport or associated costs.
25. Once wooden furniture is installed and through no fault of our own you want to return it – Will not be accepted for refund
26. Any damaged goods will not be accepted for return or refund.
27. IYC Office Interiors cc, its agents or staff and all agencies that we represent do not act on your behalf by enlisting the services of the courier and does not act as the courier and therefore cannot be held responsible for delays or any other problems regarding delivery, including but not limited to, liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.
28. The client must insure goods against ALL damages during transport. All items are checked before leaving our premises to ensure perfect condition before being shipped. If you do not take out insurance and anything should happen to the goods during transport including, but not limited to damage, theft, fire, hijacking, any and all costs for replacement are AUTOMATICALLY for your / the clients account. No claims against IYC office Interiors will be entertained, what so ever under any circumstances.
29. The client must discuss and make formal written arrangements for your insurance requirements during transport by the courier. This cost is to be borne by the client / recipient.
30. Payment to be made by Credit card, Cash, or internet transfer on date of order. Cheques are no longer a recognised form of tender and will not be accepted. A 5% additional charge will be made for credit card and Cash deposits.
30.1 Due to the high incidences of fraud through cheques and / or cheque deposits we no longer recognise this as a form of tender. If you insist on using a cheque to make payment please allow a full 22 working / business days– excluding weekends and public holidays – for it to clear in our account. Only then will the necessary, sign off, production manufacturing and delivery commence as per our delivery terms and conditions
31. Strictly full payment UPFRONT on placement of order
32. Goods will only be delivered once payment reflects in our account and is received in full.
32.1 In the event of your failure to pay as per point 31, Compounded interest of 25% per month will automatically be calculated on both the outstanding capital and the interest amount and become due immediately. Failure to pay timelessly / immediately will also result in both civil and criminal procedures being brought against the person or persons and or the company or both. All legal and related recovery costs are automatically for the client’s account.
33. IYC Office interiors cc reserves the right to alter or change any of the products and prices detailed in this quote or websites without prior notice. These price changes become automatically due.
34. All prices quoted DO NOT INCLUED VAT – V.A.T will be added and charged at 14%
35. Quote valid for 7 calendar days.
36. EO&E
37. Delivery Terms.
A. NBD – Once payment reflects in our account goods will be delivered NEXT BUSINESS / WORKING DAY and or next available delivery day dependent on scheduled work load – this does not include transport time outside of Johannesburg.
B. NMT – Normal Manufacturing Time is defined as – Once we have received payment we will then have a sign off of design. Only THEN will we start counting the 25 WORKING / BUSINESS days – sign off can take in excess of two weeks / and or dependent how long the client takes to sign off the design. This manufacturing time does not include delivery / transport and installation time.
C. SMT – Special Manufacturing Time is defined as – Once we have received payment we will then have a sign off of design. Only THEN will we start counting the manufacturing process / days. Only once we have sign off will it be scheduled in our programming for manufacturing this can be anywhere between 6 to 8 weeks OR LONGER or 30 to 40 working / business days OR LONGER – Sign off can take up to two weeks / and or dependent how long the client takes to sign off the design. During negotiations we will communicate an estimated time of manufacturing time based on the work load at the factory. We will however only commit to the manufacturing time once we have received sign off of design. The manufacturing time will be communicated to you in a formal written commitment. This manufacturing time does not include delivery / transport and installation time.
D. When goods are delivered within the borders of the Republic of South Africa and outside of Johannesburg please allow 3 to 5 WORKING / BUSINESS days for transport. (Manufacturing time excluded – where necessary). Delivery outside of Johannesburg automatically attracts additional costs.

E. BUSINESS / WORKING DAY are defined as the hours between 09H00 and 16H00 Monday to Friday and automatically exclude weekends and public holidays. Where there are holidays in the week this will automatically delay and extend the delivery time.
a. 5 working days automatically excluding weekends and public holidays = one (1) week
b. 10 working days automatically excluding weekends and public holidays = two (2) weeks
c. 15 working days automatically excluding weekends and public holidays = three (3) weeks
d. 20 working days automatically excluding weekends and public holidays = four (4) weeks

F. Design work – design work will be submitted and include a description with a hand drawn diagram and pictures where necessary and or available at no cost. However, if you require computer aided design diagram/s with proper dimensions and descriptions – this will have to be compiled by an appropriate professional who’s cost for same will be for the client’s account.

38. If you have purchased on the website then you are automatically bound to our terms and conditions.
39. No changes to our Terms and conditions will be entertained, what so ever and under any circumstances.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© IYC Commercial Interiors 2014 All Rights Reserved

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