Shipping terms

Shipping and delivery

 

1.            Delivery Terms.
A.            NBD – Once payment reflects in our account goods will be delivered NEXT BUSINESS / WORKING DAY and or next available delivery day dependent on scheduled work load – this does not include transport          time outside of Johannesburg. Certain items are 48 hour delivery.
B.            NMT – Normal Manufacturing Time is defined as – Once we have received payment we will then have a sign off of design. Only THEN will we start counting the 25 WORKING / BUSINESS days – sign off can             take in excess of two weeks / and or dependent how long the client takes to sign off the design.  This manufacturing time does not include delivery / transport and installation time.
C.            SMT – Special Manufacturing Time is defined as – Once we have received payment we will then have a sign off of design. Only THEN will we start counting the manufacturing process / days. Only once we            have sign off will it be scheduled in our programming for manufacturing this can be anywhere between 6 to 8 weeks OR LONGER or 30 to 40 working / business days OR LONGER – Sign off can take up to two            weeks / and or dependent how long the client takes to sign off the design.  During negotiations we will communicate an estimated time of manufacturing time based on the work load at the factory. We              will however only commit to the manufacturing time once we have received sign off of design. The manufacturing time will be communicated to you in a formal written commitment.  This manufacturing                 time does not include delivery / transport and installation time.
D.            When goods are delivered within the borders of the Republic of South Africa and outside of Johannesburg please allow 3 to 5 WORKING / BUSINESS days for transport. (Manufacturing time excluded – where    necessary). Delivery outside of Johannesburg automatically attracts additional costs.

E.            BUSINESS / WORKING DAY are defined as the hours between 09H00 and 16H00 Monday to Friday and automatically exclude weekends and public holidays. Where there are holidays in the week this will   automatically delay and extend the delivery time.
a.            5 working days automatically excluding weekends and public holidays = one (1) week
b.            10 working days automatically excluding weekends and public holidays = two (2) weeks
c.             15 working days automatically excluding weekends and public holidays = three (3) weeks
d.            20 working days automatically excluding weekends and public holidays = four (4) weeks

F.            Design work – design work will be submitted and include a description with a hand drawn diagram and pictures where necessary and or available at no cost. However, if you require computer aided design      diagram/s with proper dimensions and descriptions – this will have to be compiled by an appropriate professional who’s cost for same will be for the client’s account.

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