FAQ

At IYC Commercial Interiors we are committed to great customer service. If you have any other questions please do not hesitate to contact us on sales@ofrf.co.za

Shipping and Delivery

Delivery Terms

1) NBD – Once payment reflects in our account goods will be delivered NEXT BUSINESS / WORKING DAY and or next available delivery day dependent on scheduled work load – this does not include transport time outside of Johannesburg. Certain items are 48 hour delivery.   2) NMT – Normal Manufacturing Time is defined as – Once we have received payment we will then have a sign off of design. Only THEN will we start counting the 25 WORKING / BUSINESS days – sign off can take in excess of two weeks / and or dependent how long the client takes to sign off the design.  This manufacturing time does not include delivery / transport and installation time.   3) SMT – Special Manufacturing Time is defined as – Once we have received payment we will then have a sign off of design. Only THEN will we start counting the manufacturing process / days. Only once we  have sign off will it be scheduled in our programming for manufacturing this can be anywhere between 6 to 8 weeks OR LONGER or 30 to 40 working / business days OR LONGER – Sign off can take up to two weeks / and or dependent how long the client takes to sign off the design.  During negotiations we will communicate an estimated time of manufacturing time based on the work load at the factory. We will however only commit to the manufacturing time once we have received sign off of design. The manufacturing time will be communicated to you in a formal written commitment.  This manufacturing time does not include delivery / transport and installation time.

Payment Terms and Options

Payment Terms

1) IYC Office interiors cc reserves the right to alter or change any of the products and prices detailed in this quote or websites without prior notice. These price changes become automatically due.   2) All prices quoted DO NOT INCLUDE VAT – VAT will be added and charged at 14%   3) Quote valid for 7 calendar days.   4) EO&E   5) We acknowledge that goods will not be delivered until the invoice / s is paid in full and final settlement.   6) IYC Office Interiors cc will only commence work once the acceptance form has been signed and full payment is received.   7) IYC Office Interiors cc will not accept part or short payments. Part or short payments will be deemed by IYC Office Interiors cc as none payment.

Payment Options

  1. Cash
  2. Credit card (Dinners and American express excluded)
  3. Pay Fast
  4. EFT

Return Policy

1) The client must insure goods against ALL damages during transport. All items are checked before leaving our premises to ensure perfect condition before being shipped. If you do not take out insurance     and anything should happen to the goods during transport including, but not limited to damage, theft, fire, hijacking, any and all costs for replacement are AUTOMATICALLY for your / the clients account. No claims against IYC office Interiors will be entertained, what so ever under any circumstances.The client must discuss and make formal written arrangements for your insurance requirements during transport by the courier. This cost is to be borne by the client / recipient.   2) Goods that are custom made for you cannot be cancelled or returned once order is placed or in production or delivered.   3) Goods that is commercially available off the shelf that need to be returned through no fault of our own will attract a 33% handling fee plus any transport or associated costs.   4) Once wooden furniture is installed and through no fault of our own you want to return it – Will not be accepted for refund

Requests for additional items not listed on the site

Please contact sales@ofrf.co.za or call 0110278020/9845

Complaints and queries

Damaged goods policy

Where goods have been damaged by IYC we will endeavor to first repair or replace where necessary – Goods delivered damaged please refer to our returns policy.

For complete understanding of our terms and conditions please download our Master Terms and conditions